About This Book
A practical manual offering concrete instruction and managerial advice for running hotel housekeeping operations. It outlines organization of staff, methods for training and supervising rooms and laundry, and principles of cleanliness, economy, and attention to small details. It emphasizes the manager's role in creating efficient teams, encourages continuous improvement and adaptability, and stresses enthusiasm, diligence, and routine maintenance. Chapters combine policy guidance with hands-on techniques such as laundering, linen care, decorative dresser-cover construction, and periodic deep-cleaning. It also addresses wages, discipline, and cultivating reliable help to make daily housekeeping more efficient and consistent.
About the Author
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