About This Book
A chronological account traces the store's rise from modest beginnings to its commanding urban presence, describing early locations and the decision to move uptown. The narrative emphasizes retail and technological innovations such as electric lighting, elevators, telephones, and evolving salesroom layouts. Separate chapters detail organizational methods, buying and merchandising strategies, visual display and salesmanship, and the logistics of warehousing and distribution. Personal sketches profile the family that guided the enterprise, their management approach and leisure pursuits. The book closes by considering plans for rebuilding and the changing ethics and practices that reshape relations between merchant and customer.
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